Zero Tolerance

We all have bad days, and when we feel ill we may feel ‘down’ and a little more irritable than normal. All our staff are here to help you. Reception staff are following procedures that help the practice to function efficiently.

Staff have the right to work in a safe and secure environment and we, as employers, have the legal responsibility to provide that safe and secure environment.

The practice will not tolerate:

  • Verbal abuse to staff which prevents them from doing their job or makes them feel unsafe.
  • Threats of violence or actual violence to a GP or a member of his or her staff.

The GPs have the right to remove from their list with immediate effect any patient who behaves in the above manner.

Net GP Earnings

The average pay for GPs working in Hedge End Medical Centre in the last financial year (2023-2024) was £71,612 before tax and National Insurance. This is for 13 part time GPs, who worked in the practice for more than six months.

NHS England require that the net earnings of doctors engaged in the practice is publicised by 31 March 2025 at the latest.  However, it should be noted that the prescribed method of calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used for any judgement about GP earnings, nor to make any comparisons with other practices.

Chaperone Policy

Healthcare professionals are trained to offer a patient the option of having a trained medical chaperone present during any personal or intimate physical examination.

As a patient you can ask for one at any time if you would feel more comfortable.

We recognise it is important to ensure a sense of trust, dignity and privacy throughout all consultations. Consent is also required from a parent or legal guardian prior to the physical examination of any child or young person.

A relative or friend accompanying you may remain present during examinations at your own discretion, and with the agreement of your doctor, but the use of suitably trained personnel is more appropriate for the purposes of chaperoning.

If such a member of staff is unavailable we will offer to reschedule your appointment accordingly, as you prefer.

Complaints

Complaints Procedure

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice and we will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or via the link below.

To view our complaints procedure click here.

To view the third party consent form click here.

Named GP

We are required to provide all of our patients with a named GP.

Your named GP is the GP who is responsible for handling your paperwork (prescriptions, letters, etc.), and has overall responsibility for the care and support you receive.

This does not prevent you from seeing any GP at the practice.

If you would like to know who your named GP is, please call on 01489 785 722 or ask at reception.

If you have a preference for your named GP, please ask at reception and we will make reasonable efforts to accommodate you.