Please closely follow all of the steps below if you have brought in your ID but are still unable to request repeat prescriptions.
1) Once our admin staff have processed your application form you will be sent an e-mail containing a link to the website, and the details that you will need to complete your registration. It will look similar to the image below [fig. 1]. The linkage key and account ID in the image below have been censored.
Of the three websites listed, please choose the top one: Patient Access.
2) The image below [fig. 2] is the homepage of Patient Access. Please click the green ‘Register’ button.
You may have already done this, prior to bringing in your ID. You must do this again now that you have received the e-mail from us in order to complete your registration, but you can use all the same details as before.
3) Once you click register, you will be asked if you have received a letter from your practice. Click yes.
You will then be asked to enter the details from the e-mail. You do not need to write anything in the ‘NHS Number or CHI number’ box.
Please note that the linkage key is case sensitive, meaning it does matter whether the letters are upper or lower case.
If you copy and paste the details from the e-mail into these boxes and receive an error, try typing them manually instead.
4) Once you’ve completed step 3 successfully, you will be asked for some personal details including your surname and date of birth. You will then also be asked to create a password and two security questions. The security questions are used to recover your password in the event that you forget it.
Your password must be a minimum of 8 characters long, including a capital letter and a number. You should not tell anybody else your password – even practice staff will never ask for it.
Finally you should see a page with a green tick, stating ‘Congratulations, you have now successfully created an account.”
It will give you a User ID, which is the same as the Account ID from the e-mail. Make a note of it as you will use this to log in, along with your password.
If you forget your password, there is an option to reset it on the home page (above the ‘Sign in’ button in Figure 2). The practice cannot reset your password for you.